The problem they were facing was that every piece of information was in paper format or disconnected excel sheets, from manual patient registration to printing an invoice, token number, or a lab report. This was wasting tons of time.
To service one customer, from registration to the printing of an invoice to the lab report, it would take around 15-20 Minutes, and you multiply that by an average of 600 patients daily, that’s 9 thousand minutes or 150 Hours of manual work to be done in one single day. Which was being managed by around 8 employees.